Terms and Conditions for Man With Van Lampton

These Terms and Conditions set out the basis on which Man With Van Lampton provides removal, transport, collection, delivery, loading, unloading, and related man and van services. By making a booking, the customer agrees to be bound by these terms. These conditions are intended to be clear, fair, and consistent with UK consumer and transport practice. They apply to all bookings unless otherwise agreed in writing. The words we, us, and our refer to the service provider, and you or the customer refer to the person booking or receiving the service.

Our man with van service is designed for domestic and commercial transport tasks, including single-item moves, furniture transport, small office removals, and general courier-style work where suitable. The exact scope of work will depend on the booking details provided by the customer and any limits relating to access, vehicle capacity, timing, or safe handling requirements. Any quote or estimate is based on information supplied before the job begins. If circumstances change, we may revise pricing, timing, or service arrangements where reasonably necessary.

All bookings are subject to availability. Acceptance of a request does not create a binding contract until the details are confirmed by us, either verbally, by message, or in writing. We may decline a booking if the load is unsuitable, unsafe, unlawful, or outside the scope of our service. The customer is responsible for ensuring that all information given at the time of booking is accurate and complete, including collection and delivery addresses, access restrictions, item descriptions, parking arrangements, loading conditions, and any special handling needs.

Booking Process

To arrange a man and van booking, the customer should provide all relevant information about the job before the agreed date. This includes the number and type of items, approximate size and weight, floor level, lift access, parking constraints, collection and drop-off times, and whether assistance is needed for packing, lifting, or dismantling. Where the customer requests a quote, that quote will normally be based on the information supplied and may be updated if the actual job differs materially from the description provided.

We will confirm the booking only when the required details have been reviewed and a date, time window, and price or pricing basis have been agreed. Any agreed booking may be subject to a minimum charge, waiting time rules, congestion or parking charges, and additional costs for stairs, long carries, delays, or difficult access. If items are added on the day, or if the job turns out to be larger than described, we may refuse the extra work or adjust the price accordingly. The customer accepts that our schedule may need to be changed if traffic, weather, or operational issues affect safe performance.

It is the customer’s responsibility to make sure someone is present, or otherwise available, to provide access and authorisation at the collection and delivery points. If the customer is late or the premises are not ready when we arrive, the booking may be delayed and waiting charges may apply. If we cannot complete the service because access is denied, information was inaccurate, or the customer is unavailable, the booking may be treated as a cancellation by the customer and the relevant charges may apply.

Payments and Charges

Unless otherwise agreed, payment is due in full on the day of service and may be required before unloading or at the end of the job. We may request a deposit to secure certain bookings, particularly for larger jobs, peak periods, or services requiring specific resources. Accepted payment methods may include bank transfer, debit card, or other methods notified in advance. Cash may be accepted only where agreed. Any bank fees, failed payment charges, or transfer delays caused by the customer remain the customer’s responsibility.

Our pricing may be hourly, fixed-price, or based on a quote for the specific job. Where an hourly rate applies, the charge will usually cover the agreed vehicle, crew, and time on site, with travel or minimum-callout conditions included where specified. Where a fixed price has been quoted, the quotation is based on the details supplied and assumes normal access, ordinary handling conditions, and no hidden complications. Additional charges may apply for waiting time, congestion, parking penalties, extra labour, tail-lift use, packing materials, disposal costs, or any task not included in the original agreement.

If the customer fails to pay on time, we may suspend the service, withhold completion, or recover reasonable costs associated with collection of the unpaid amount. We reserve the right to charge interest on overdue sums in accordance with applicable law, together with any lawful recovery fees. Any discount, promotion, or special offer is granted at our discretion and may be withdrawn if the booking is amended or if the terms of the offer are not satisfied. No employee or subcontractor is authorised to vary payment terms without our prior agreement.

Cancellations, Amendments, and Delays

The customer may cancel or amend a booking by giving reasonable notice. Where notice is given in sufficient time, we will try to reschedule the service where practicable. However, cancellations close to the booking date may be subject to a charge to reflect administration, diary loss, crew allocation, or costs already incurred. If the vehicle or crew have already been dispatched, a call-out fee or minimum charge may apply. Any deposit paid may be retained in full or in part where the cancellation does not allow us a reasonable opportunity to replace the job.

We may cancel, postpone, or refuse to proceed with a booking where safe or lawful performance is not possible. This may happen if there is severe weather, traffic disruption, vehicle breakdown, staff illness, dangerous access conditions, unpaid balances, incomplete information, or any circumstance beyond our reasonable control. In such cases, we will use reasonable efforts to rearrange the service, but we will not be liable for any indirect loss caused by the change, except where liability cannot lawfully be excluded. If the job is delayed, we will attempt to update the customer as soon as practical.

Changes requested on the day may be accepted only if they are feasible, lawful, and safe. Any amendment that increases the workload, extends the duration, or requires extra resources may result in extra charges. If the customer fails to be ready at the agreed time, fails to provide access, or causes repeated delays, we may terminate the service and invoice the customer for the time spent together with any relevant waiting or return-trip costs. Reasonable cooperation from the customer is required at all times.

Liability and Customer Responsibilities

We will take reasonable care when handling goods, but the customer remains responsible for ensuring that items are suitably packed, labelled, and prepared for transport unless packing or preparation has been expressly included in the service. Fragile, loose, hazardous, wet, or poorly secured items should be identified in advance. Man with van services are not equivalent to a specialist packing or white-glove service unless that has been agreed separately. We are not responsible for damage caused by inadequate packaging, pre-existing weakness, hidden defects, or items not fit for transport.

The customer must ensure that no prohibited, dangerous, illegal, or undeclared goods are included in the load. This includes, without limitation, explosives, firearms, controlled drugs, asbestos, pressurised containers, flammables, corrosive substances, live animals, or any other item restricted by law or unsafe to carry in our vehicle. If we suspect that any load contains unsafe items, we may stop the job, inspect the goods where lawful and appropriate, or refuse carriage. The customer will be responsible for all resulting costs and losses if prohibited goods are discovered.

Our liability for loss or damage will be limited to the extent permitted by law. We shall not be liable for indirect or consequential losses, loss of profit, loss of business, or loss of opportunity. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If we are found liable for loss or damage to goods, our responsibility may be limited to repair, replacement, or the reasonable value of the affected item, subject to proof of value and subject to any contractual cap where lawful.

Waste Regulations and Disposal Rules

Where the service includes removal of unwanted items, the customer agrees that waste will be described accurately and disposed of lawfully. We only carry and remove waste in accordance with applicable UK waste management rules. The customer must tell us in advance if items are to be taken for disposal, recycling, donation, reuse, or transfer to another destination. We may decline to remove waste that is contaminated, hazardous, unusually heavy, illegal to transport, or likely to require a specialist disposal arrangement. The customer must not assume that any item can be abandoned, fly-tipped, or left at the roadside.

If waste transfer is included, the customer may be asked to confirm the nature and source of the waste so that correct handling and documentation can be arranged. We reserve the right to request reasonable evidence that items are legitimately owned or that the customer has authority to dispose of them. The customer must not ask us to dispose of waste in a way that breaches environmental, transport, or local authority regulations. Any additional disposal charges, landfill fees, recycling fees, or contractor charges will be passed on where applicable and reasonably incurred.

It is the customer’s duty to separate waste from items intended for retention, particularly when a move includes both household effects and rubbish. We are not responsible for sorting mixed loads unless this has been agreed in advance. If, after collection, items are found to be unsuited to ordinary removal, we may arrange lawful disposal or return them to the customer at the customer’s cost. All waste handling will be carried out in a manner intended to comply with relevant environmental obligations and duty-of-care principles.

General Terms, Force Majeure, and Governing Law

We may use employees, agents, or subcontractors to provide some or all of the service. Where subcontractors are used, they are expected to follow equivalent service standards and these terms insofar as they apply to the work performed. No waiver of any term will be effective unless agreed by us. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a term at a given time does not prevent us from enforcing it later.

We are not responsible for delay or failure to perform where the cause is beyond our reasonable control, including extreme weather, road closures, acts of government, industrial disputes, fire, flood, civil disturbance, or widespread utility failure. In such circumstances, our obligations may be suspended for the period of the event and we will use reasonable efforts to resume the service as soon as practicable. These terms are intended to operate fairly alongside the customer’s statutory rights and any mandatory consumer protections under UK law. Nothing here removes rights that cannot lawfully be excluded.

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. By booking a van and man service with us, the customer confirms that they have read, understood, and accepted these terms, and that they are authorised to enter into the agreement on behalf of any other person for whom the booking is made.