Privacy Policy
Man with Van Lampton Privacy Policy
This Privacy Policy explains how Man with Van Lampton collects, uses, stores, shares, and protects your personal data when you use our services. It applies to all Man with Van Lampton customers in the Lampton area and to anyone who contacts us about our services, including removals, deliveries, and related transport services.
Who We Are and Scope of This Policy
Man with Van Lampton is a service provider offering man and van and related transport services in the Lampton area. For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, Man with Van Lampton is the data controller of the personal data described in this Privacy Policy.
This Privacy Policy applies to all customers and prospective customers in the Lampton area, as well as individuals who make enquiries or otherwise interact with us in relation to our services.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identity and contact details: name, address, service address, billing address, and other contact details such as town and postcode.
Booking and service information: dates and times of your booking, collection and delivery addresses, access details, details of items to be moved, and any instructions you provide for the performance of the service.
Communication records: information you provide when you contact us by any method, including the content of your messages and any follow-up communications.
Payment and transaction data: information about the services you purchase from us, payment status, amounts paid, and payment method type. We do not store full payment card details; these are handled by our chosen payment processors.
Technical and usage data: limited technical information about how you interact with our website or online content, such as basic device information and pages visited, to the extent that such data constitutes personal data under applicable law.
How We Collect Your Personal Data
We collect personal data directly from you when you request a quote, make a booking, use our services, or contact us for any reason. This may be through our website, by phone, or in person.
We may also receive personal data from third parties where necessary for our services, for example where another person books a service on your behalf or provides your contact details as a delivery or collection contact.
Lawful Basis for Processing
We process your personal data only where there is a lawful basis under the UK GDPR. Depending on the context, we rely on the following bases:
Contract: we process your personal data to enter into and perform a contract with you, including to provide quotes, manage bookings, deliver our services, process payments, and handle customer service queries.
Legitimate interests: we process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our business operations, protecting our rights and property, and preventing or detecting fraud.
Legal obligation: we may process personal data where necessary to comply with legal and regulatory obligations, such as tax, accounting, and insurance requirements.
Consent: in limited cases, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services: to handle enquiries, provide quotes, confirm bookings, plan routes and logistics, carry out collections and deliveries, and manage customer accounts.
To communicate with you: to respond to your enquiries, provide service updates, confirm arrangements, and follow up on customer satisfaction or issues.
To process payments and manage invoices: to issue invoices, receive payments, process refunds, and maintain financial records.
To manage our business: to monitor service performance, train staff, improve our operations, and maintain appropriate business records.
To comply with legal obligations: to meet tax, accounting, insurance, and other legal or regulatory requirements and to cooperate with law enforcement or regulatory authorities where lawfully required.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with:
Service providers acting as data processors: these may include payment processing providers, IT and hosting providers, and companies that support our internal systems. These providers are only permitted to process your data on our instructions and must protect your data in accordance with applicable data protection laws.
Professional advisers: such as accountants, insurers, or legal professionals, where necessary for the establishment, exercise, or defence of legal claims, or for business administration and compliance.
Public authorities: law enforcement bodies, courts, or regulatory authorities when we are legally required to do so or when such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Where we use data processors, we ensure that appropriate data processing agreements are in place and that they implement suitable technical and organisational measures to protect your personal data.
Data Retention
We retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
In general, we keep your core customer and booking details for a period that allows us to deal with queries, disputes, and legal obligations after the service has been completed. Financial and transaction records may be kept for a longer period where required by law or for legitimate business purposes.
When we no longer require your personal data for the purposes described in this Privacy Policy, we will either securely delete or anonymise it so that it can no longer be associated with you.
International Transfers
Our services are primarily provided in the Lampton area. However, some of our data processors or service providers may operate outside the United Kingdom. Where personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards, such as standard contractual clauses or equivalent protection mechanisms, are in place to protect your personal data in accordance with applicable data protection laws.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include limiting access to personal data to those staff and processors who have a business need to know it and requiring them to keep your data confidential.
While we take reasonable steps to secure your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You acknowledge that the security of personal data cannot be guaranteed in every circumstance.
Your Data Protection Rights
Under the UK GDPR and other applicable data protection laws, you have certain rights in relation to your personal data. These rights may include:
Right of access: you may have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data together with certain information.
Right to rectification: you may have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: you may have the right to request that we delete your personal data in certain circumstances, for example where the data is no longer needed or where you have withdrawn consent.
Right to restriction of processing: you may have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object: you may have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including for certain forms of direct marketing.
Right to data portability: you may have the right to receive personal data you have provided to us in a structured, commonly used, and machine readable format and to request that it be transmitted to another controller where this is technically feasible and where the processing is based on consent or contract and carried out by automated means.
Where our processing of your personal data is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your rights described in this Privacy Policy, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or in your booking documentation.
You also have the right to lodge a complaint with the Information Commissioner's Office or another competent supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective when the updated Privacy Policy is made available. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.
