Terms and Conditions
Man with Van Lampton Service Terms and Conditions
1. Introduction
These Terms and Conditions set out the basis on which Man with Van Lampton provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
Man with Van Lampton provides man and van services for domestic and commercial customers, including but not limited to house moves, flat moves, office relocations, furniture transport, and collection and delivery of items. References to we, us or our refer to Man with Van Lampton. References to you or your refer to the customer making a booking or using our services.
2. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Booking means a confirmed request for our services, whether made by phone, online form or in writing.
Services means the removal, transport, loading, unloading, packing or related services we agree to provide to you.
Vehicle means any van or other vehicle we use to perform the services.
Items or Goods means the personal belongings, furniture, equipment, or other property that we are asked to handle, move or transport.
3. Scope of Services
We offer a man and van service for the transport of goods within the UK. Unless expressly agreed in writing, our services do not include installation of appliances, disconnection or reconnection of utilities, dismantling of specialist equipment, or any work that requires a qualified tradesperson.
Our services are provided on the basis of the information you supply at the time of booking, including the size and number of items, access conditions, addresses, and any special handling requirements. We may refuse or suspend services if we reasonably believe the work requested is unsafe, unlawful, or beyond the agreed scope of the booking.
4. Booking Process
You may request a quote and make a booking by contacting us using our published contact methods. When requesting a quotation, you must provide accurate and complete information about:
1. Collection and delivery addresses and any additional stops.
2. Access conditions at each address, including stairs, lifts, parking restrictions, or long carrying distances.
3. The approximate volume, weight, and nature of the items to be moved.
4. Any particularly fragile, high value, or bulky items such as pianos, safes, large wardrobes or appliances.
5. Any time restrictions, building rules, or other relevant circumstances.
Your booking will be confirmed only when we have accepted your request and, where required, received any deposit or pre-payment. We reserve the right to decline a booking at our discretion.
Any quotation we provide is based on the information you supply. If the actual work differs from the description provided at the time of booking, additional charges may apply, or the service may need to be rescheduled.
5. Pricing and Payments
Our charges may be based on an hourly rate, a fixed price, or a minimum booking period, as confirmed at the time of booking. Prices are provided in pounds sterling and, unless stated otherwise, include standard labour and use of the vehicle.
We may require a deposit to secure your booking. The deposit amount and payment deadlines will be communicated to you at the time of booking. The balance of payment is normally due upon completion of the services on the day of the move, unless we have agreed alternative payment terms in writing.
We accept payment by commonly used UK payment methods as advised at the time of booking. Any bank or payment processing charges are your responsibility. If payment is not received when due, we reserve the right to withhold delivery of items or to charge interest on overdue amounts at the prevailing statutory rate until payment is received in full.
Our charges do not include parking fees, congestion charges, tolls or penalties arising from parking or access restrictions caused by incomplete or incorrect information provided by you. Such costs will be added to your final bill where they are incurred in the course of providing the services.
6. Changes and Cancellations by You
If you wish to change the date, time, addresses, or scope of your booking, you must inform us as early as possible. All changes are subject to availability and may result in a revised quotation and additional charges.
If you cancel your booking, the following cancellation terms will normally apply, unless otherwise agreed in writing:
1. Cancellation more than 7 days before the scheduled service date: any deposit paid may be refundable, subject to any reasonable administrative costs.
2. Cancellation between 7 days and 48 hours before the scheduled service date: a portion of the quoted price or deposit may be retained to cover lost bookings and administrative costs.
3. Cancellation less than 48 hours before the scheduled service date or on the day of the move: we reserve the right to charge up to the full quoted price.
Where you are late to provide access or are not present at the agreed time and place, waiting time may be charged, or the booking may be treated as a late cancellation. Any specific cancellation policy provided to you at the time of booking will take precedence over the general terms in this section.
7. Changes and Cancellations by Us
We will use reasonable endeavours to provide the services on the agreed date and time. However, we may need to change or cancel a booking in circumstances beyond our control, including but not limited to severe weather, road closures, accidents, vehicle breakdown, illness, or other events of force majeure.
If we must cancel or significantly reschedule your booking, we will notify you as soon as reasonably practicable and offer a new date or a refund of any deposit or pre-payment. Our liability to you in such circumstances is limited to the amount you have paid to us for the affected booking. We are not liable for any indirect or consequential losses, such as loss of earnings, missed appointments, or additional costs incurred due to rescheduling.
8. Your Responsibilities
You are responsible for ensuring that:
1. You have full authority to move the items and that they are your property or that you have the owner’s permission.
2. All items are properly packed, secured and prepared for transport, unless we have agreed to provide packing services.
3. Fridges, freezers and appliances are emptied, defrosted and disconnected, and washing machines and dishwashers are disconnected and drained.
4. All valuables, important documents, money, jewellery and personal items are removed and carried by you, as we accept no responsibility for these items.
5. Access is safe and adequate at all collection and delivery points, including the provision of any necessary parking permits or authority to load and unload.
6. Any items requiring disassembly are dismantled in advance, unless we have expressly agreed to provide this service.
You must not ask our staff to do anything that is unsafe, illegal or outside the agreed scope of work. If our staff reasonably believe that access is unsafe or that items present an unreasonable risk of damage or injury, they may decline to move those items or may request that you sign a waiver before proceeding.
9. Items We Do Not Move
We do not transport hazardous, illegal or unsafe items. This includes, but is not limited to:
1. Explosives, flammable substances, gas cylinders or fuel containers that have not been fully drained and cleaned.
2. Chemicals, paint, solvents or similar materials that may leak or cause damage.
3. Firearms, ammunition, or weapons of any kind.
4. Illegal goods or items obtained unlawfully.
5. Live animals, pets, plants requiring special conditions, or perishable food items.
If we discover such items after loading has begun, we may remove them from the vehicle or refuse to transport them. You are responsible for any damage, loss, or claims arising from your failure to declare prohibited items.
10. Waste and Rubbish Regulations
We operate in compliance with UK waste and environmental regulations. We are not a general waste disposal service and we do not remove household rubbish, construction waste, or fly-tipped materials unless this has been explicitly agreed and is compliant with relevant regulations.
Where we agree to remove unwanted items, you confirm that you are the owner or have the right to dispose of them. Items for disposal must be clearly separated from items to be moved. We may refuse to remove any waste that is hazardous, contaminated, or not permissible under UK waste disposal laws.
Any charges for the lawful disposal or recycling of items, including local authority or transfer station fees, will be added to your bill where applicable. You agree not to request or encourage us to dispose of items unlawfully. We reserve the right to report any suspected illegal dumping or waste offences to the relevant authorities.
11. Our Liability for Loss or Damage
We will take reasonable care when handling, loading, transporting and unloading your items. However, our liability is subject to the limitations set out in this section.
We are not liable for loss or damage where:
1. Items were already damaged, fragile, poorly assembled, or not fit for transport.
2. Damage arises from defective or inadequate packing that was not carried out by us.
3. Items are seized or damaged by customs, border, or enforcement authorities.
4. Loss or damage results from war, terrorism, weather events, natural disasters, road traffic incidents caused by third parties, or other events beyond our reasonable control.
5. Loss or damage occurs to valuables, such as money, jewellery, watches, deeds, securities, or irreplaceable documents that we have not expressly agreed to carry in writing.
Our total liability for loss of or damage to your items, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable market value of the affected items, subject to a cap that will be communicated to you upon request or, where applicable, set out in your booking confirmation.
We are not responsible for indirect or consequential losses, such as emotional distress, loss of profits, loss of opportunity, or the cost of alternative accommodation. You are strongly advised to arrange your own insurance cover for your items during the move, especially for high value goods.
12. Reporting Loss or Damage
You must inspect your items as soon as reasonably possible after completion of the services. Any visible loss or damage should be reported to us on the day of the move or within a short reasonable timeframe. Failure to notify us promptly may affect our ability to investigate and may reduce or extinguish any liability we may have.
When reporting a claim, you should provide a clear description of the loss or damage, photographs where possible, and any supporting documents, such as purchase receipts or valuations. We may request access to inspect the items before any repairs or disposal are carried out.
13. Delays and Waiting Time
While we aim to arrive at the agreed time, our arrival may be affected by factors such as traffic, road incidents, weather conditions, or earlier jobs taking longer than anticipated. Any times given are estimates only and do not form a strict guarantee.
If delays arise because we are unable to gain access to the collection or delivery address at the agreed time, or because items are not ready to be moved, we may charge a waiting time fee at our standard hourly rate. If the delay makes it impractical to complete the work on the same day, we may need to rearrange the booking, and additional charges may apply.
14. Parking and Access
You are responsible for arranging suitable parking for our vehicle as close as possible to the property entrances at both collection and delivery addresses. Where parking restrictions apply, you must obtain parking permits or temporary access exemptions where this is possible.
If we receive a parking ticket or penalty charge due to a lack of suitable arrangements or incomplete information provided by you, we reserve the right to add the cost to your final bill. We will not park in areas that are clearly unsafe or prohibited.
15. Health and Safety
We take the health and safety of our staff and customers seriously. Our team members may refuse to move items where there is a risk of injury or where conditions are unsafe, such as unstable structures, obstructed stairwells, or hazardous materials.
You agree to ensure that pathways, stairs and access points are kept clear and that children and pets are kept away from areas where loading and unloading take place. We may stop work temporarily if we consider health and safety to be at risk, and we will resume only when it is safe to do so.
16. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise your concerns as soon as possible so that we have an opportunity to put things right. Most issues can be resolved quickly through discussion with our team.
If a complaint cannot be resolved informally, you may submit a written complaint setting out the details of the issue and the outcome you are seeking. We will review your complaint and provide a response within a reasonable timescale. Nothing in this section affects your statutory rights under UK consumer law.
17. Privacy and Data Protection
We collect and use personal data such as your name, address, and contact details for the purposes of providing our services, processing payments, and managing bookings. We handle such data in accordance with applicable UK data protection legislation.
We will not sell your personal information to third parties. We may share your details only where necessary to deliver the services, comply with the law, or protect our legitimate interests, such as with payment processors or insurance providers.
18. Variation of Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in the law, improvements to our services, or changes to our business practices. The version in force at the time of your booking will apply to that booking.
Any changes that materially affect your rights will be communicated by reasonable means, such as on our website or within booking documentation. Continued use of our services following such changes will constitute acceptance of the revised terms.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services, subject to any mandatory rights you may have as a consumer to bring proceedings in your local jurisdiction within the UK.
20. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
21. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation provided to you, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.
